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Course Image ITIL Foundations v4 - NEW

This course introduces delegates to the management of modern IT-enabled services;

12 Hours; 12 PDUs; 1 College Credit; Exam is accredited by Peoplecert.


Course Image ITIL® Path to Expert

Full ITIL Certification Path to Expert v2011.  Includes SOA, PPO, RCV, OSI, CSI and MALC;

According to Axelos, this course and learning path will soon be replaced by v4 (estimated Q4 2019).  However this content is time-less for IT Leaders.
Course Image ITIL® Service Strategy

This course focuses on the importance of the strategic aspect of services within the IT Service Lifecycle. 

Hours 28; PDUs 28; College Credits 2; Exam accredited by PeopleCert.
Course Image ITIL® Service Design

Learn the principles and processes allowing service providers to create services that are relevant for the needs of the business; 

Hours 28; PDUs 28; College Credits 2; Exam accredited by PeopleCert.

Course Image ITIL® Service Transition

This course focuses on the process and management techniques that are required to build, test and implement products and services;

Hours 28; PDUs 28; College Credits 2; Exam accredited by PeopleCert.


Course Image ITIL® Service Operation

This course covers principles and processes that allow service providers to maintain stable live services and support their customers and end users;

Hours 28; PDUs 28; College Credits 2; Exam accredited by PeopleCert.


Course Image ITIL® Continual Service Improvment

The CSI course covers principles and processes that allow service providers to identify, prioritize and implement improvements to their services; 

Hours 28; PDUs 28; College Credits 2; Exam accredited by PeopleCert.


Course Image ITIL® Service Offerings and Agreements

This course looks at the practical application of SOA practices in order to enable portfolio, service level, service catalog, demand, supplier and financial management; 

Hours 32; PDUs 32; College Credits 2; Exam accredited by PeopleCert.

Course Image ITIL® Planning, Protection & Optimization

This course focuses on the application of Planning, Protection and Optimization practices in order to optimize capacity, availability, IT service continuity, information security and demand management; 

Hours 32; PDUs 32; College Credits 2; Exam accredited by PeopleCert.

Course Image ITIL® Operational Support & Analysis

The course concentrates on the application of OSA practices in order to enable event, incident, request, problem, access, technical, IT operations and application management; 

Hours 32; PDUs 32; College Credits 2; Exam accredited by PeopleCert.