This course introduces delegates to the management of modern IT-enabled services;
12 Hours; 12 PDUs; 1 College Credit; Exam is accredited by Peoplecert.
Full ITIL Certification Path to Expert v2011. Includes SOA, PPO, RCV, OSI, CSI and MALC;
According to Axelos, this course and learning path will soon be replaced by v4 (estimated Q4 2019). However this content is time-less for IT Leaders.
This course focuses on the importance of the strategic aspect of services within the IT Service Lifecycle.
Hours 28; PDUs 28; College Credits 2; Exam accredited by PeopleCert.
Learn the principles and processes allowing service providers to create services that are relevant for the needs of the business;
Hours 28; PDUs 28; College Credits 2; Exam accredited by PeopleCert.
This course focuses on the process and management techniques that are required to build, test and implement products and services;
Hours 28; PDUs 28; College Credits 2; Exam accredited by PeopleCert.
This course covers principles and processes that allow service providers to maintain stable live services and support their customers and end users;
Hours 28; PDUs 28; College Credits 2; Exam accredited by PeopleCert.
The CSI course covers principles and processes that allow service providers to identify, prioritize and implement improvements to their services;
Hours 28; PDUs 28; College Credits 2; Exam accredited by PeopleCert.
This course looks at the practical application of SOA practices in order to enable portfolio, service level, service catalog, demand, supplier and financial management;
Hours 32; PDUs 32; College Credits 2; Exam accredited by PeopleCert.
This course focuses on the application of Planning, Protection and Optimization practices in order to optimize capacity, availability, IT service continuity, information security and demand management;
Hours 32; PDUs 32; College Credits 2; Exam accredited by PeopleCert.
The course concentrates on the application of OSA practices in order to enable event, incident, request, problem, access, technical, IT operations and application management;
Hours 32; PDUs 32; College Credits 2; Exam accredited by PeopleCert.
