Topic outline

• Select topic Welcome

  Welcome

  Collapse all Expand all

  Course Overview

  Kepner and Fourie IT Root Cause Analysis

  The course will provide you with structured incident investigation methodologies. Techniques involved first correctly stating the problem or issue, followed by the gathering of relevant facts, and concluding with an intuitive analysis of suggested solutions. In this course, you will not only learn the techniques, but be given tools to repeat the process and guide your discussions in their workplace.

  
  

  • Select activity Excel Templates:

    Excel Templates:

  • Select activity PriorityWise

    

    PriorityWise File
  • Select activity CauseWise

    

    CauseWise File
  • Select activity SolutionWise

    

    SolutionWise File
  • Select activity RiskWise

    

    RiskWise File
  • Select activity Case Studies:

    
    

    Case Studies:

  • Select activity PW CCC SD Case Study - Chicago

    

    PW CCC SD Case Study - Chicago File
  • Select activity CW CCC Missing Dividend

    

    CW CCC Missing Dividend File
  • Select activity CW CCC Faulty ATM

    

    CW CCC Faulty ATM File
  • Select activity CW MET Fireburst

    

    CW MET Fireburst File
  • Select activity CW MET Vanishing Emails

    

    CW MET Vanishing Emails File
  • Select activity SW CCC Market Share

    

    SW CCC Market Share File
  • Select activity SW Change Management

    

    SW Change Management File
  • Select activity SW Hiring Decision

    

    SW Hiring Decision File
  • Select activity SW MET Database Decision

    

    SW MET Database Decision File
  • Select activity SW MET Fireburst Documentation Problem

    

    SW MET Fireburst Documentation Problem File
  • Select activity SW New Head Office

    

    SW New Head Office File
• Select topic Session 1

  Session 1

  Introduction to PriorityWise

  • Select activity Breakout Sessions:

    Breakout Sessions:

  • Select activity PW - Kevin's Group

    

    PW - Kevin's Group File
  • Select activity PW - Scott's Group

    

    PW - Scott's Group File
  • Select activity Review the Recording:

    
    

    Review the Recording:

  • Select activity Streaming - Password is ITRCA

    

    Streaming - Password is ITRCA URL
  • Select activity Download - Password is ITRCA

    

    Download - Password is ITRCA URL
• Select topic Session 2

  Session 2

  CauseWise

  • Select activity Breakout Sessions:

    Breakout Sessions:

  • Select activity CW - Jay's Group

    

    CW - Jay's Group File
  • Select activity CW - Kevin's Group

    

    CW - Kevin's Group File
  • Select activity Review the Recording:

    
    

    Review the Recording:

  • Select activity Streaming - Password is ITRCA

    

    Streaming - Password is ITRCA URL
  • Select activity Download - Password is ITRCA

    

    Download - Password is ITRCA URL
• Select topic Session 3

  Session 3

  SolutionWise - Max 4

  • Select activity Review the Recording:

    Review the Recording:
    

  • Select activity Streaming - Password is ITRCA

    

    Streaming - Password is ITRCA URL
  • Select activity Download - Password is ITRCA

    

    Download - Password is ITRCA URL
• Select topic Session 4

  Session 4

  SolutionWise - Making a Choice

  • Select activity Breakout Sessions:

    Breakout Sessions:

  • Select activity SW - Kevin's Group

    

    SW - Kevin's Group File
  • Select activity Review the Recording:

    
    

    Review the Recording:

  • Select activity Streaming - Password is ITRCA

    

    Streaming - Password is ITRCA URL
  • Select activity Download - Password is ITRCA

    

    Download - Password is ITRCA URL
• Select topic Session 5

  Session 5
  Wrap-Up

  • Select activity Review the Recording:

    Review the Recording:
    

  • Select activity Streaming - Password is ITRCA

    

    Streaming - Password is ITRCA URL
  • Select activity Download - Password is ITRCA

    

    Download - Password is ITRCA URL