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• Select topic Welcome

  Welcome

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  Course Description

  Kepner & Fourie's™ SolutionWise - MAX4

  To be a high performer in this increasingly complex world, you need to develop ways of quickly analyzing and processing information to resolve problems. You and your team will stand out in today’s fast-paced, competitive marketplace when you learn to use the KEPNERandFOURIE methodologies, specifically MAX4. Learning to use this methodology will set up you and your organization for success now and in the future.

  Dr. Mat-thys Fourie, author of Solve It: Investigate the Cause of IT Incidents and Find Rapid Solutions, is a thought leader on how IT Professionals apply Incident Investigation techniques on a repeatable and sustainable basis within their organizations.His experience spans to close to 30 years over various industries from Services to Manufacturing. 

  Juan Fourie, a graduate from the University of Johannesburg, brings infectious enthusiasm, energy, and keen insight to his role as an instructor of the K&F process. He combines his experience as a Developer and IT Consultant with his deep understanding of the K&F methodology to help students learn and apply these tools for spectacular results.

  
  

  • Select activity Course Materials:

    Course Materials:

  • Select activity MAX4 Template

    

    MAX4 Template File
  • Select activity Case Study - TitanTech - Information Sharing

    

    Case Study - TitanTech - Information Sharing File
  • Select activity Case Study - Insanitech - Change Management

    

    Case Study - Insanitech - Change Management File
• Select topic Introduction to the Methodology

  Introduction to the Methodology

  Please Start Here

  • What is Advanced Problem Solving?
    
  • Why are Advanced Problem Solving skills important?

  
  

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    Review the Recording:

  • Select activity Streaming - Password is APS

    

    Streaming - Password is APS URL
• Select topic SolutionWise - MAX4

  SolutionWise - MAX4

  Apply the Solution Finding Dimensions to Create A Solution, Make a Choice, or Generate a List of Actions.

  
  

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    Review the Recording:

  • Select activity Streaming - Password is APS

    

    Streaming - Password is APS URL