Project Quality Management Certificate

PROJECT PROJECT QUALITY MANAGEMENT CERTIFICATE

This online course offers participants a practical approach to the often-ambiguous topic of managing project quality. Participants will learn valuable skills to define overall project quality and then ensure the defined standards are met.

ARMY IGNITED CRITERIA

WHO SHOULD ATTEND

• This course is best suited for beginning to intermediate project managers.

PREREQUISITES

• Although not required, Introduction to Project Management or Project Management Essentials are recommended as potential prerequisites. Both courses are offered by AristaLearn, please see the Army Ignited portal.

LEARNING OBJECTIVES

Course Introduction

Concept of Quality

• Definition Grade vs. Quality
• Quality Management
• The Five Major Cost Categories
• Eight Categories of Waste and Plan Quality
• Perform Quality Assurance and Quality Control

Customer Input to Quality

• Customer Types
• Customer Impacts
• Defining Customer Requirements

Plan Quality

• Planning, Scope Statement and Product Description
• Operational Definitions
• What the Quality Plan Does
• Benchmarking
• Cause and Effect Diagrams
• Process Flowcharting and Design of Experiments
• Quality Management Plan and types of Plans
• A Good Quality Assurance System

Quality Control

• Impact of Poor Quality
• Juran and Trend Analysis
• A Good Quality System Will
• Control Charts
• “In Control”
• Variations
• Pareto Diagrams
• Statistical Sampling Terms
• Acceptance Sampling and Quality Circles
• Quality Control vs. Assurance
• Putting It All Together

Six Sigma

• What is Six Sigma?
• Performance Aspects of Six Sigma
• Making Six Sigma Work
• Do You Have Six Sigma Philosophy?
• Implementing Six Sigma in Project
• The Six Sigma Methodology