DOI logo


Certified Agile Service Management (CASM)

16 Hours; 16 PDUs; 1 College Credit


Course Description

Agile Service Management is the application and integration of agile thinking into service management processes and process design projects. Agile thinking improves IT’s effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements.

A Certified Agile Service Manager (CASM) is the operational counterpart to a Certified Scrum Master (CSM). Working together, Scrum Masters and Agile Service Managers can instill agile thinking into the entire IT organization as the basis of a DevOps culture.

 

Learning Objectives

Understand how Scrum Masters and Agile Service Managers can work together to instill agile thinking into the entire IT organization as the basis of a DevOps culture

 

Who This Course is For

  • Anyone interested in learning about Agile and Scrum from a products and process perspective
  • Employees and managers responsible for designing, re-engineering or improving process
  • Consultants guiding their clients through process improvement initiatives
  • Internal and external suppliers
  • Process stakeholders

 

Prerequisites

Familiarity with IT and IT Service Management is suggested.

 

Certification Earned

Students passing the exam will receive the DevOps certificate in Agile Service Management.


Exam Information

This course prepares the participant for the official DevOps Agile Service Manager exam. The 60 minute certification exam consists of 40 multiple choice questions and a minimum pass rate of 65% is required.