ITIL® v4 Foundation
12 Hours; 12 PDUs; 1 College Credit
Course Description
The ITIL Foundation course is the entry level certification course for IT Service Management Best Practices training in ITIL. The ITILv4 Foundation online course will introduce you to service management key concepts, ITIL principles, the ITIL service value system (SVS), ITIL practices and their role in a service provider organization.
Learning Objectives
Prepare to successfully take the associated ITIL Foundation Certification Test which is a requirement for attending any of the further learning courses (ITIL intermediate level training) available in this track
Modules in this Training
Module 1: Key Concepts of Service Management
Module 2: The Guiding Principles of ITIL
Module 3: Service Management and Value
Module 4: ITIL Practices Introduction
Module 5: ITIL Practices Deep Dive
Module 6: Course Recap and Exam Preparation
Who This Course is For
- Business Leaders and Executives
- Project Managers
- Business Analysts
- Technology Sales Professionals
- Network Admin staff
- Service Desk Specialists
- IT Security Professionals
- IT Managers and Directors
Prerequisites
There are no formal prerequisites. However, a basic knowledge of Service Management concepts will be helpful.
Exam Information
Interactive lessons and discussions prepare participants for the optional exam: ITIL 2011 Foundation. The exam is a 60-minute closed book exam with forty (40) multiple choice questions. A passing score is 65% (26 out of 40 questions). You may earn 3 of the 22 credits required for ITIL Expert Level Certification by passing the exam associated with this course.
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved
This course is offered by IT Training Zone Ltd. an ATO of AXELOS Limited
