ITIL® v4 Foundation

12 Hours; 12 PDUs; 1 College Credit

Course Description

The ITIL Foundation course is the entry level certification course for IT Service Management Best Practices training in ITIL. The ITILv4 Foundation online course will introduce you to service management key concepts, ITIL principles, the ITIL service value system (SVS), ITIL practices and their role in a service provider organization. 

Learning Objectives

Prepare to successfully take the associated ITIL Foundation Certification Test which is a requirement for attending any of the further learning courses (ITIL intermediate level training) available in this track


Modules in this Training

Module 1: Key Concepts of Service Management

Module 2: The Guiding Principles of ITIL

Module 3: Service Management and Value

Module 4: ITIL Practices Introduction

Module 5: ITIL Practices Deep Dive

Module 6: Course Recap and Exam Preparation

Who This Course is For

  • Business Leaders and Executives
  • Project Managers
  • Business Analysts
  • Technology Sales Professionals
  • Network Admin staff
  • Service Desk Specialists
  • IT Security Professionals
  • IT Managers and Directors



There are no formal prerequisites.  However, a basic knowledge of Service Management concepts will be helpful.

Exam Information

Interactive lessons and discussions prepare participants for the optional exam: ITIL 2011 Foundation. The exam is a 60-minute closed book exam with forty (40) multiple choice questions. A passing score is 65% (26 out of 40 questions). You may earn 3 of the 22 credits required for ITIL Expert Level Certification by passing the exam associated with this course.

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ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved

This course is offered by IT Training Zone Ltd. an ATO of AXELOS Limited