ITIL® Service Transition

28 Hours; 28 PDUs; 2 College Credits


Course Description

The intermediate level ITIL (2011 edition) Service Lifecycle Module Service Transition offers candidates the ability to specialize in one of the five stages of the service lifecycle.  Each module of the lifecycle series covers an introduction to the service lifecycle, the principles, processes, functions and activities within that stage of the ITIL service management lifecycle, along with technology and implementation considerations. This compact training includes an optional exam.

 

Learning Objectives

  • Introduction to service transition
  • Service transition principles
  • Service transition processes
  • Service transition related activities
  • Organization and technology for service transition
  • Implementation approaches, service transition roles, challenges and critical success factors and risks


Who This Course is For

  • Business Leaders and Executives
  • Project Managers
  • Business Analysts
  • Technology Sales Professionals
  • Network Admin staff
  • Service Desk Specialists
  • IT Security Professionals
  • IT Managers and Directors


Relationship Managers

Functional Managers and any IT Service Management Professional


Prerequisites

An ITIL Foundation certificate and preferably about two years work experience in an IT service management environment.

 

Exam Information

This course prepares the participant for the official ITIL 2011 Service Transition Exam (optional). This 90-minute paper exam is a total of eight (8) multiple choice, scenario-based, gradient scored questions. The passing score is 70%.  You may earn 3 of the 22 credits for ITIL Expert Level Certification by passing the exam associated with this course.


itsm zone t

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved

This course is offered by IT Training Zone Ltd. an ATO of AXELOS Limited