ITIL® Service Operations

28 Hours; 28 PDUs; 2 College Credits  

Course Description

The intermediate level ITIL (2011 edition) Service Lifecycle Module Service Operations offers candidates the ability to specialize in one of the five stages of the service lifecycle. Each module of the lifecycle series covers an introduction to the service lifecycle, the principles, processes, functions and activities within that stage of the ITIL service management lifecycle, along with technology and implementation considerations.  This compact training includes an optional exam. 


Learning Objectives

  • Introduction to Service Operation
  • Service Operations principals, processes, and activities
  • Organizing Service Operation, specifically functions
  • Technology considerations
  • Implementation considerations


Who This Course is For

  • Business Leaders and Executives
  • Project Managers
  • Business Analysts
  • Technology Sales Professionals
  • Network Admin Staff
  • Service Desk Specialists
  • IT Security Professionals
  • IT Managers and Directors

Relationship Managers

Functional Managers and any IT Service Management Professional


An ITIL Foundation certificate and preferably about two years work experience in an IT service management environment.


Exam Information

Interactive lessons and discussions prepare participants for the optional exam: ITIL® Lifecycle Module Service Operations. This course prepares the participant for the official ITIL 2011 Service Operations Exam (optional). This 90-minute paper exam is a total of eight (8) multiple choice, scenario-based, gradient scored questions. The passing score is 70%. You may earn 3 of the 22 credits required for ITIL Expert Level Certification by passing the exam associated with this course.

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ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

This course is offered by IT Training Zone Ltd. an ATO of AXELOS Limited