ITIL® Continual Service Improvement

28 Hours; 28 PDUs; 2 College Credits

Course Description

During this instructor-led virtual course, participants will obtain in-depth knowledge of the Lifecycle Module Continual Service Improvement according to ITIL. Each module of the lifecycle series covers an introduction to the service lifecycle, the principles, processes, functions and activities within that stage of the ITIL® service management lifecycle, along with technology and implementation considerations. 

Learning Objectives

  • Introduction to Continual Service Improvement
  • Continual Service Improvement principles, processes, methods and techniques, and technology related activities
  • Organization and technology for Continual Service Improvement
  • Understanding implementation approaches, challenges, critical success factors and risks


Who This Course is For

  • Business Leaders and Executives
  • Project Managers
  • Business Analysts
  • Technology Sales Professionals
  • Network Admin Staff
  • Service Desk Specialists
  • IT Security Professionals
  • IT Managers and Directors
  • Relationship Managers
  • Functional Managers and any IT Service Management Professional


An ITIL Foundation certificate and preferably two years work experience in an IT service management environment.


Exam Information

Interactive lessons and discussions prepare participants for the optional exam: ITIL Lifecycle Module Continual Service Improvement. This course prepares the participant for the official ITIL 2011 Continual Service Improvement Exam (optional). This 90-minute paper exam is a total of eight (8) multiple choice, scenario-based, gradient scored questions. The passing score is 70%. You may earn 3 of the 22 credits for ITIL Expert Level Certification by passing the exam associated with this course.

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ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

This course is offered by IT Training Zone Ltd. an ATO of AXELOS Limited.