itil rcv


ITIL® Release, Control & Validation (RCV)

30 Hours; 30 PDUs; 2 College Credits


Course Description

The intermediate level ITIL (2011 edition) Service Capability Module – Release, Control and Validation offers candidates the ability to obtain role-based hands-on experience in a specific cluster of processes according to ITIL. This course includes an optional exam. Each module of the capabilities series covers a specific cluster of ITIL processes tailored to relevant roles.

 

Learning Objectives

  • Service Management as a practice
  • Common Service Operation activities related to Release, Control and the Validation processes
  • Release, Control and Validation functions, process roles, and responsibilities
  • Technology and implementation considerations
  • Challenges, Critical Success Factors and risks
  • CSI as a consequence of effective Release, Control and Validation processes


Who This Course is For

  • Business Leaders and Executives
  • Project Managers
  • Business Analysts
  • Technology Sales Professionals
  • Network Admin Staff
  • Service Desk Specialists
  • IT Security Professionals
  • IT Managers and Directors
  • Relationship Managers
  • Functional Managers and any IT Service Management Professional


Prerequisites

An ITIL Foundation certificate and preferably about two years work experience in an IT service management environment.

 

Exam Information

This course prepares the participant for the official ITIL 2011 Release, Control and Validation Exam (optional). This 90-minute paper exam is a total of eight (8) multiple choice, scenario-based, gradient scored questions. The passing score is 70%. You may earn 4 of the 22 credits required for ITIL Expert Level Certification by passing the exam associated with this course.


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