IT Root Cause Analysis (K&F™)

20 Hours; 20 PDUs; 2 College Credits

Course Description

This course provides the student with structured incident investigation methodologies from KEPNERandFOURIE™. Techniques involve first correctly stating the problem or issue, followed by the gathering of relevant facts, and concluding with an intuitive analysis of suggested solutions. In this course, the student will not only learn the techniques but be given tools to repeat the process and guide their discussions in their workplace.


Learning Objectives

  • Solve IT issues faster, more efficiently, and economically
  • Incorporate specialized critical thinking and problem solving techniques in real world examples and case studies


Who This Course is For

  • IT Professionals
  • Problem Managers
  • ITIL Process Owners; ITSM Problem Owners
  • CSI Managers, Systems Engineers
  • Tech Support and Support Desk Pros
  • Incident and Event specialists
  • Database Developers
  • Cloud Professionals
  • Mobility Specialists
  • Unified Communications and Other Network Specialists



Currently in or pursuing a job in IT, this is an IT Focused Course

Certification Earned

Certificate of Completion


40 Question, Multiple Choice Exam, Certified by IPPS