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itRCA™ - IT ROOT CAUSE ANALYSIS
itRCA™ - IT ROOT CAUSE ANALYSIS
ARMY IGNITED CRITERIA
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Course Overview
This course will teach students how to be master problem-solvers.
LEARNING OBJECTIVES
- Identify the correct key issues in any IT problem situation and decide on an accurate problem solving strategy
- Determine the correct Incident statement for an incident in order to launch an effective restoration workaround or fix effort.
- Determine both the Technical and Root Causes of an incident/problem to arrive at the most appropriate solution to avoid any recurrence of the incident.
- Find the most appropriate and innovative solution for a root cause or a seemingly unsolvable problem situation
WHO SHOULD ATTEND
- The IT Root Cause Analysis course is appropriate for individuals who:
- Are in Incident and Problem Management and the broader function of Service Management
- Are OPS Managers and key staff having to participate in Incident restoration and Root Cause Analysis efforts
- Any Key staff members and Subject Matter Experts providing inputs in an IM & PM effort.
- Are Project Management Professionals actively involved in executing IT project deliverables
- Are interested in acquiring a professional certificate as a Professional Problem Solver (IPPS™)
PREREQUISITES
- There are no prerequisites.
- Course is available to any individual that would like to further their abilities in how to make decisions and solve incidents/problems in challenging incident and problem situations to arrive at the correct answer “first time every time”.
WHAT YOU WILL LEARN
- Core Issue Analysis, Root Cause Analysis, and Solution Finding.
- Cross-silo collaboration, virtual collaboration, influencing and negotiation skills, Interrogative questioning skills, Stakeholder engagement and alignment, Effective management of Subject Matter Expert information sources.
LIVE COACHING FROM WORLD-RENOWNED EXPERT, DR. MATT FOURIE
- Students enrolled in this course will also receive three (3) hours of personal coaching / mentoring, via Zoom, with Dr. Matt Fourie.
- You can use the three hours in 1 or 2 sessions; you can go over the course material, or you can bring active, current problems to be solved and get personal coaching on how to solve the problem and / or lead your team to the best successful conclusion.
MATERIALS
- You will receive the course e-workbook in IT Root Cause Analysis and a set of Process Question Cards to use in meetings and with teams and individuals.
- Additionally you will receive a set of Virtual Collaboration Electronic Excel worksheets and the Chuck Kepner and Matt Fourie e-book called SOLVE IT.
QUALIFICATION EXAMINATION
- On successful completion of this workshop you would be eligible to take the Institute for Professional Problem Solvers (IPPS) exam to earn the Foundation Problem Solver (FPS) certification and qualification.
