Skip to main content
Page

itRCA™ - IT ROOT CAUSE ANALYSIS

itRCA™ - IT ROOT CAUSE ANALYSIS


ARMY IGNITED CRITERIA 

TRAINING NAME:


  • itRCA™ - IT ROOT CAUSE ANALYSIS
         

FORMAT:

  • Online, On Demand

ASSOCIATED CREDENTIAL:


  • Strategic Management Professional Level II
  •  
  LOCATION &
SCHEDULES:

  • Virtual - Can be taken from Any Location, Any Time according to Your Schedule
COST:
  • Contact Learn@AristaLearn.com for $
                TESTING VOUCHER or CERTIFICATE OF COMPLETION?
  • Certificate of Completion
TARGET STUDENT:
  • This course is best suited for intermediate and advanced project managers.
  PREREQUISITES:


  • This course is available to any individual who would like to strengthen their problem-solving abilities.


COURSE MATERIALS INCLUDE:

  • Access to on-line Learning Portal
  • Videos, training content, examples, quizzes, labs, and all items needed to learn the material and successfully pass this course!

                

HOW TO ENROLL:
  • Email Learn@AristaLearn for a Quote and Detailed Upload instructions


Course Overview

This course will teach students how to be master problem-solvers.

LEARNING OBJECTIVES

  • Identify the correct key issues in any IT problem situation and decide on an accurate problem solving strategy
  • Determine the correct Incident statement for an incident in order to launch an effective restoration workaround or fix effort.
  • Determine both the Technical and Root Causes of an incident/problem to arrive at the most appropriate solution to avoid any recurrence of the incident.
  • Find the most appropriate and innovative solution for a root cause or a seemingly unsolvable problem situation

WHO SHOULD ATTEND

  • The IT Root Cause Analysis course is appropriate for individuals who:
  • Are in Incident and Problem Management and the broader function of Service Management
  • Are OPS Managers and key staff having to participate in Incident restoration and Root Cause Analysis efforts
  • Any Key staff members and Subject Matter Experts providing inputs in an IM & PM effort.
  • Are Project Management Professionals actively involved in executing IT project deliverables
  • Are interested in acquiring a professional certificate as a Professional Problem Solver (IPPS™)

PREREQUISITES

  • There are no prerequisites.
  • Course is available to any individual that would like to further their abilities in how to make decisions and solve incidents/problems in challenging incident and problem situations to arrive at the correct answer “first time every time”.

WHAT YOU WILL LEARN

  • Core Issue Analysis, Root Cause Analysis, and Solution Finding.
  • Cross-silo collaboration, virtual collaboration, influencing and negotiation skills, Interrogative questioning skills, Stakeholder engagement and alignment, Effective management of Subject Matter Expert information sources.

LIVE COACHING FROM WORLD-RENOWNED EXPERT, DR. MATT FOURIE

  • Students enrolled in this course will also receive three (3) hours of personal coaching / mentoring, via Zoom, with Dr. Matt Fourie.
  • You can use the three hours in 1 or 2 sessions; you can go over the course material, or you can bring active, current problems to be solved and get personal coaching on how to solve the problem and / or lead your team to the best successful conclusion.

MATERIALS

  • You will receive the course e-workbook in IT Root Cause Analysis and a set of Process Question Cards to use in meetings and with teams and individuals.
  • Additionally you will receive a set of Virtual Collaboration Electronic Excel worksheets and the Chuck Kepner and Matt Fourie e-book called SOLVE IT.

QUALIFICATION EXAMINATION

  • On successful completion of this workshop you would be eligible to take the Institute for Professional Problem Solvers (IPPS) exam to earn the Foundation Problem Solver (FPS) certification and qualification.